Please contact us on live chat, email or phone as soon as possible if you have missed the 3PM BST [Monday to Friday] cut off time. Our team will try their best to accommodate you and dispatch on the same day.

However, we cannot change the dispatch time of your 'pre-order' or '6-10 days' order. If this order does arrive earlier than expected, we will contact you via email.

Yes, when we dispatch your order you will receive a tracking number relevant to the shipping method you have chosen.
Please allow a few hours after your email arrives in your inbox before you check the progress online.

All orders are shipped from our offices in Scotland. if you are based in the United Kingdom or Europe you should not be faced with any customs charges.

If you are out with these locations then you are responsible for any import duty/tax/custom charges that may be applied to an import. This is may be in addition to shipping charges. Please check local charges before placing an order. We are unable to refund extra charges that you may incur.

Yes. Everything that we send will require a signature upon delivery. Please bare this in mind when ordering your eyewear.

The delivery box will not fit through your letter box therefore someone will need to be at your chosen shipping address to accept and sign for the package.

We accept returns within 14 days of receiving your items.
All we ask is that you email us so we know you're returning within 14 days of receiving your item.

We do not offer exchanges.

If you're looking to try-on your frame before settling on your purchase, we ask that you order no more than 1-3 frames to try at home. You can then return the frames for a full refund [please ensure that products are returned unworn and with all accessories supplied].

After trying your frames, if you're looking to have optical lenses fitted, we can fit these to your chosen eyewear. We will then send your eyewear back to your address fully fitted with prescriptions lenses with any requested coatings. You will only be charged for the pair you have decided to keep, and we will refund your returned items.

For items with prescription lenses, we cannot refund the cost of lenses, as this is a customised item.

For frames which include free lenses, we will refund the entire cost of the frame (i.e. the cost you paid) for the first return, subsequent returns will be refunded minus £20.

All our stock is quality checked at the time of packing, our team will double check your eyewear against your invoice to ensure you're receiving the correct item. In the unlikely event that you receive an incorrect item, please send an email to hello@pretavoir.co.uk with your order number/name in the subject of the email and we will have someone contact you regarding this.

We always pack your eyewear in a durable cardboard box, wrap your glasses or sunglasses box in tissue paper before packing it into a sealed envelope. If your package arrives damaged, please take images of the box and frame immediately then email or team with your full name, email and order number.

If your order is not as described we can help you resolve it as quickly as possible. Our email address is hello@pretavoir.co.uk, our UK telephone number is 0141 552 5065 and our International number is 00 44 141 552 5065.