Delivery & Returns

We Ship Worldwide

If your order is received before 3PM BST [Monday to Friday], we aim to dispatch on the same day.Please allow an extra 4-6 days for prescription lens orders. If your item showed 'pre-order' or '6-10 days' then please add an additional 6-10 days to the expected dispatch date.

COVID-19 Update: Please be aware your order may take a little while longer right now due to the global pandemic.
We are working as quickly and as carefully as we can to fulfil your order however some courier companies are experiencing short delays. 
To find out more please Read Our Notice Concerning COVID-19.

United Kingdom Shipping

We offer a range of delivery options at checkout from Next Day Special Delivery before 1PM, DPD Next Day and Royal Mail Tracked.


Royal Mail Tracked 24®

Royal Mail Tracked 48®

Royal Mail Special Delivery by 1PM®

DPD Door 2 Door - Next Day

Estimated Delivery Time

24 Hours

48 Hours

Guaranteed by 1PM Next Working Day

1 Working Day [1 Hour Time Slot]





International Shipping

We offer a range of delivery options at checkout, including International Royal Mail Tracked Delivery or Premium FedEx.


Royal Mail International Tracked [Europe]
FedEx International Priority [Europe]

FedEx International Priority [Australia]

Royal Mail International Tracked [Canada]
FedEx International Priority [Canada]

Royal Mail International Tracked [China]
FedEx International Priority [China]

Royal Mail International Tracked [Japan]
FedEx International Priority [Japan]

Royal Mail International Tracked [United States]
FedEx International Priority [United States]

DPD / Aramex [United Arab Emirates]
FedEx International Priority [United Arab Emirates]
Estimated Delivery Time

3 to 4 Working Days
Currently Unavailable

7 to 14 Working Days

7 to 14 Working Days
2 to 4 Working Days

7 to 14 Working Days
2 to 4 Working Days

Currently Unavailable
3 to 5 Working Days

7 to 14 Working Days
1 to 3 Working Days

7 to 14 Working Days
3 to 5 Working Days


$34.61 AUD

$25.00 CAD
$27.49 CAD

¥105 CNY

¥207 CNY


¥4930 JPY

$19.50 USD
$39.00 USD

96.25 AER
142 AER

If we're unable to automatically offer you a price for delivery, please get in touch and we'll confirm delivery options available to you directly.

Delivery Questions

Please contact us on live chat, email or phone as soon as possible if you have missed the 3PM BST [Monday to Friday] cut off time. Our team will try their best to accommodate you and dispatch on the same day.

However, we cannot change the dispatch time of your 'pre-order' or '6-10 days' order. If this order does arrive earlier than expected, we will contact you via email.

Yes, when we dispatch your order you will receive a tracking number relevant to the shipping method you have chosen.
Please allow a few hours after your email arrives in your inbox before you check the progress online.

All orders are shipped from our offices in Scotland. if you are based in the United Kingdom or Europe you should not be faced with any customs charges.

If you are out with these locations then you are responsible for any import duty/tax/custom charges that may be applied to an import. This is may be in addition to shipping charges. Please check local charges before placing an order. We are unable to refund extra charges that you may incur.

Yes. Everything that we send will require a signature upon delivery. Please bare this in mind when ordering your eyewear.

The delivery box will not fit through your letter box therefore someone will need to be at your chosen shipping address to accept and sign for the package.


If you decide you would like to return your order, please let us know as soon as possible after you receive them.
You are responsible for covering the cost of your return.

Once you receive your order, you have 14 days to advise us if you wish to return it and then a further 14 days from there get them to us. All returns must be received in excellent unworn condition, cleaned and unmarked, with all cases and associated paperwork.

Our returns address is:
Pretavoir, 153 Howard St, Glasgow, G1 4HF, United Kingdom.

When you return the order please include either the original order paperwork in the parcel or write a simple note with your name, contact details, order number and confirm the reason for return. That will make the processing of your return faster once we receive it.

You can use the Pretavoir box for the return - it is sturdy and will protect the glasses.

Please ensure that products are returned unworn and with all accessories supplied. We can only offer refunds for items that still have the tags attached.

Please make sure you send them with a tracked service and that you keep a note of the return tracking number for your own records. To check if we have received the return, you can check this tracking number on the relevant couriers website.

Once received, we normally process returns as quickly as possible but it can take up to 5 working days. We will email you directly to advise your return has been received and processed.

United Kingdom Returns

If you are based in the UK, we can offer a subsidised return through the Royal Mail for £3.50. To take advantage of this, simply email us asking for the subsidised return form and we will be able to email it to you.

International Returns

If you are based outside the UK, please send your parcel using a tracked service. Normally domestic mail companies offer the best rates but some couriers are also competitive so its best to check your options. Again please make sure you get a tracked service and retain the tracking number for your own records.

Returns Questions

We accept returns within 14 days of receiving your items.
All we ask is that you email us so we know you're returning within 14 days of receiving your item.

We do not offer exchanges.

If you're looking to try-on your frame before settling on your purchase, we ask that you order no more than 1-3 frames to try at home. You can then return the frames for a full refund [please ensure that products are returned unworn and with all accessories supplied].

After trying your frames, if you're looking to have optical lenses fitted, we can fit these to your chosen eyewear. We will then send your eyewear back to your address fully fitted with prescriptions lenses with any requested coatings. You will only be charged for the pair you have decided to keep, and we will refund your returned items.

For items with prescription lenses, we cannot refund the cost of lenses, as this is a customised item.

For frames which include free lenses, we will refund the entire cost of the frame (i.e. the cost you paid) for the first return, subsequent returns will be refunded minus £20.

All our stock is quality checked at the time of packing, our team will double check your eyewear against your invoice to ensure you're receiving the correct item. In the unlikely event that you receive an incorrect item, please send an email to with your order number/name in the subject of the email and we will have someone contact you regarding this.

We always pack your eyewear in a durable cardboard box, wrap your glasses or sunglasses box in tissue paper before packing it into a sealed envelope. If your package arrives damaged, please take images of the box and frame immediately then email or team with your full name, email and order number.

If your order is not as described we can help you resolve it as quickly as possible. Our email address is, our UK telephone number is 0141 552 5065 and our International number is 00 44 141 552 5065.